RETURN, REFUND, EXCHANGE AND CANCELLATION POLICY:
- The order once placed on the Website/Email/Facebook/Instagram and confirmed from our end cannot be cancelled at any cost or from change of mind, All goods supplied remain property of KB Sportswear until your order has been paid in full and invoice has been cleared. The customers are advised to exercise their best judgment and prudence while placing any order through KB Sportswear/Website as the same is non-cancellable.
Return and Exchange policy:
- In case the customer is delivered with wrong order or the products delivered are not in proper condition thus rendering them unfit for use, we then can accept them to be returned. An option to re make order at no extra cost will be given, if you follow through with this option the FAULTY goods must be returned to KB SPORTSWEAR and become property of KB SPORTSWEAR.
- In case the customer is delivered with wrong order, the customer will have to notify us within 24 hours and must be detected on delivery. We shall conduct an internal check and if the claim is found to be true, we shall replace the wrong order with the correct order or refund the money as applicable.
- We shall not refund or exchange any custom made products and all such products that have been customised as per the requirement of the buyer and confirmed by it will not be retuned or exchanged unless the same is defective. In case the product delivered is defective then you need to notify us within 24 hours from the receipt of the order and if upon investigation the claim is found to be acceptable then the same shall be exchanged. Since the size chart is already provided well in advance thus we assume no responsibility for exchange if you have picked up a wrong size.
- In case your address is not serviceable for exchange then you will have to self-ship the order at your own cost even in case of receipt of defective product.
- No refunds may be claimed by the User for any delay in delivery of the Products, which was caused due to reasons beyond the control of the Website.